Frequently Asked Questions
Where do you ship?
We are currently only shipping in Canada.
How much is the shipping cost?
What is the shipping time?
Delivery time is 2-3 weeks.
How can I track my order?
We will provide you with a Canada Post tracking number once your order has been shipped.
I haven’t received my order yet, what shall I do?Call us at (873)-688-5842. Delays can occur with the shipping couriers. To provide assurance we will email you photos of your goods along with the Canada Post tracking number once shipped.
REFUND AND CANCELLATION
What is your refund policy?
We have a strict no refund policy. That being said, we do offer free mockups and samples to make sure you are fully satisfied before placing an order.
Am I able to cancel my order?
Yes. Cancellations are only effective for up to 12 hours after payment.
What if I have damaged product upon delivery?
We will replace any damaged goods free of charge.
ORDERS AND FULFILLMENT
How can I order?
We only accept orders through personal contact. You can contact us by phone or text at (873)-688-5842.
What is the fulfillment process?
Fulfillment will take up to 2 weeks before your order is shipped. We only manufacture goods upon ordering to guarantee great quality. Our manufacturing facilities are outside of Canada which helps keep our pricing low and affordable.
Are all your products tax deductible?
Yes. All of our products are labeled as promotional gifts under "Advertising and Promotion" in Canada.
What is the minimum order quantity?
What is the maximum order quantity?
For orders above 500 units call us directly for a quote at (873)-688-5842.